Category: Business (Page 4 of 5)

Professor Edward Byrne speaks at the King’s Sustainability Awards 2017

On the 3rd July, the annual King’s Sustainability Awards took place at Strand Campus.

Professor Ed  Byrne, President & Principal of King’s College London, opened the awards by highlighting how important sustainability at all levels is to King’s.

His full speech is now available on our Youtube Channel:


 

Transcript:

“Thank you Kat Thorne, Tytus, the team, and thank you to all of you who have been involved in this amazingly important work over the last year. You will all have seen Vision 2029, hopefully more than once by now, and […] empathise with the tagline of 2029, ‘To make the world a better place’. And of course, there is no more important way to do that than around the incredibly important agenda of sustainability […], arguably the most important single area the human race needs to do better in.

So, thank you to you all. To our students, to our Champions, and many of you are in the audience. To those supporting them, and to those for whom it is part of their job role: our cleaners, our security, our engineering staff. We are here to celebrate a year of achievement by everyone, and this is an area where individual actions tell the whole story. Individual actions by a large community such as ours add up to make a real difference.

So, what does sustainability mean to King’s, what does it mean to me? It’s so important that everyone in the university buys into this agenda. It’s at all levels – if one believes in levels at a university. It’s bottom-up, it’s top-down, it’s in departments, it’s in professional staff, it’s in academic staff, it’s in our student body; we all have to show commitment in this area. Sustainability is one of the core foundations of Vision 2029, and is integrated throughout this vision, it comes up time and time again. We have a duty, a responsibility, to support and deliver, in a number of domains, against the 17 UN Sustainable Development Goals. This applies to our research, our education, and to how we run our business, our university operations, I know many of you in this audience who are involved in this area.

As we know, this is important for people of all ages, but it is particularly important to our students. And I think it’s not just because they are young people and are likely to be around for longer and see what happens to the planet over the next 50 years. But it’s because young people have a passion to preserve the environment. We all do, but there’s no doubt it’s developed deeply and strongly in our youth, in this country and around the world. 89% of King’s students, in a recent survey, stated that sustainable development is something universities should actively incorporate in their missions and promote. Our students, in their activities and running societies, in acting as volunteers in so many different areas, in working with the local communities, make a difference around the sustainability agenda. This is incredibly important to our students’ careers and employability, the opportunity to have careers in sustainability, the opportunity to take part in events which are supported by our alumni who are sharing their experiences with our students. So I want to thank our students and our graduates who have worked with the team over the past year, and good fortune to them in the future. Let’s acknowledge them now [applause].

We have to get better at this all the time, there is no room for complacency. But I think we are working to constantly improve the way in which we make sure our students leave this university with the skills and knowledge necessary to be agents of change, and to be able to make a difference in promoting a sustainable world.

Let me turn to research a little more. There are umpteen examples of colleagues working around King’s to address global grand challenges under sustainability theme. I could mention dozens of examples, but I’m just going to mention two or three. The Global Consortium for Sustainable Outcomes (GCSO), where in one project we are carrying out a living lab project in our own buildings to reduce the carbon footprint and the use of hot water – something simple, but complex. And I must mention the PLuS Alliance, because it has been a sort of baby of mine to get this under way. Combining the strengths of three leading research universities on three continents, all with significant activities around the sustainability agenda – Arizona State University (ASU) in Phoenix, King’s in London, and University of New South Wales in Sydney, Australia – and focusing many of our colleagues in those universities to work together around the global grand challenges in health, social justice, sustainability, technology and innovation. This is hugely important. We’ve seen great momentum since the launch of PluS last year, we’ve appointed over 100 PLuS fellows working across the three institutions, and the sustainability agenda is the dominant agenda to date – we have 11 research projects with seed funding.

Now, let me move on to another of the key domains which I alluded to briefly: our operations as an institution, because we have to live the dream, we have to do our bit and be an example to others. Sustainability Champions have a crucial role to play in reducing the negative impact of our operations. The Champions know their area best, they can identify positive actions and work with their colleagues to make a real difference in their area. And we have this in spades.

Much of the work we’re going to hear a little bit about is focused on reducing the environmental impact of our research in labs, while also improving the research environment. A laboratory consumes up to 5 times more energy than a typical academic space, therefore actions of Lab Sustainability Champions can have a big impact. We were highly commended at last year’s Green Gown Awards, a major award, for our Sustainability Lab programme. And it’s really great to have worked closely with a university I was a little connected with, UCL, and to have Champions working across King’s and UCL, auditing each other and sharing good practice across these institutions.

I am also delighted to announce that this year our colleagues across Estates & Facilities and the sports grounds have been externally audited, and last month they were accredited in a major programme: the ISO14001 programme, an internationally recognised standard for environmental management. Can you join me in saying well done to everybody who played a role in that achievement [applause].

This year, we’ve had some incredibly engaged colleagues right across the university, truly making a difference in their workplaces. We look forward to celebrating with them shortly, as we celebrate their awards.

Finally, for the next year, this has been an increasingly powerful story at King’s over the last three years. I have no doubt that the coming year will be no different. I am sure that we will perform against our agreed objectives in our Sustainability Charter. One thing I intend to do is report regularly to Council about that now, because we have some momentum around that and I think it has reached that stage. I was reading a university I worked at for many years in Australia, the University of Melbourne, is recycling their office equipment, and they have made and saved a bit of money in this highly sustainable agenda. I was delighted to see on our notice boards that we have saved £40,000 just by recycling office furniture at King’s, which is a phenomenal achievement and exactly the sort of initiative we need to continue.

In my own contribution over the next year, I am going to ensure that as we launch the new King’s Business School as the next Faculty at King’s, sustainable development and educating business people for the future in triple line reporting and in sustainable development will be a key theme of our school, that I want it to become renowned for throughout the world. That again will be a big step forward for King’s.

In summary, it has been a terrific year. Thank you to you all for the contributions you have made, it’s all about you, about what you do and what you achieve. And I think next year, we will continue on this upward curve. Thank you all.”

King’s joins Sustainable Restaurant Association

King’s is now a member of the Sustainable Restaurant Association (SRA), enabling the university to provide more ethical and sustainably sourced food. King’s Food have also signed up to the SRA’s core programme, “Food Made Good”.

Food can have a significant environmental and social footprint. Examples of this are production methods that may harm the environment, such as destruction of habitats and therefore loss of wildlife for agriculture, exploitation of workers in the developing world, or wasteful practices that mean food produced never makes it to our plates. Recently, MPs have called on supermarkets to help reduce the £10 billion worth of food thrown away every year, for example by clearing up confusion around ‘Best Before’ labels. There are now many initiatives to help cut food waste.

Shot_10-044The Sustainable Restaurant Association is a not-for-profit that started in 2010, and now has over 6,000 member sites nation-wide. The Sunday Times has even nicknamed their rating system the “Michelin Stars of Sustainability“.

The star rating is based on the SRA’s Food Made Good framework, made up of 14 key areas built on three pillars:

  • Sourcing: This category focuses on how food at the university is sourced. This means local and seasonal produce, ethical meat & dairy, environmentally positive farming, sustainable fish and buying fair trade.
  • Society: The society criteria focus on the impacts of food on people: fair treatment of workers, healthy and balanced menus, responsible marketing  and communication with customers, and engagement with the community, e.g. local schools.
  • Environment: This focuses on the environmental impacts food may have:  the supply chain of goods, waste management (including food waste), sustainable workplace resources, improving energy efficiency and saving water.

In the near future, King’s Food will be reviewed in these areas, and if scoring highly, awarded a rating out of three stars. Being part of the programme will help King’s Food to continuously improve sustainability in restaurants at King’s. The university joins a diverse range of SRA members, such as national chains like Wahaca and Jamie’s Italian, a number of universities, and even the Eurostar.

In addition to being a member of the SRA, King’s is currently working towards becoming a Fairtrade University.

Building the Open City

SomersetBeing in the centre of London, our campuses are predominantly urban spaces. However, there are ways sustainability and biodiversity can be built into the city.

To give people the opportunity to find out more about this, Open City have organised Green Sky Thinking.

Green  Sky Thinking is a week-long programme of open events around how to design a more sustainable London. During the week, there are 50+ events, ranging from site visits to presentations.

It runs from the 15th to the 19th May 2017, and registration for sessions is open.

To find out more about the programme, visit the Green Sky Thinking Website.

Join the #SquareMileChallenge!

Today, Hubbub and Simply Cups launch the Square Mile Challenge across the City of London – and as King’s students and staff, you can take part!

Social Media card - 1The aim of the challenge is to recycle half a million paper coffee cups in the month of April. Coffee cups have been getting lots of bad press recently, as seven million of them are thrown away every single day – that’s 4000 a minute! The problem with this mountain of coffee cups is that less than 1% of them are recycled. While they are recyclable in theory, this does not happen in practice. The reason for this is the plastic lining inside the cup, which is almost impossible to separate from the paper. As a result, the coffee cups are either incinerated, or worse, end up in landfill.

So, what can we do about this?

This is where you can help. The Maughan Library will take part in the Square Mile Challenge, which means you will see cup-bins appear. These are specifically for your paper coffee cups. Once full, they are collected by Simply Cups, and taken to specialist recycling facilities. In a unique process of shredding the paper cups and blending them with recycled plastics, a new material is made. This is then turned into a range of things – everything from pencils to park benches. In fact, it only takes 1500 coffee cups to make a park bench!

It does not matter where your coffee cup came from. Starbucks, Pret, Costa, King’s Food – we’ll recycle all of them, as long as they are empty! With exam season fast approaching, we are sure the coffee-drinkers (or tea-drinkers, if that’s more your thing) at the Maughan can help the Square Mile Challenge reach the 500,000 cup goal. We will keep you updated with how many cups we have collected throughout the campaign.

There are five coffee cup bins around the library – two in the Rolls Café, two in the courtyard, and one by reception.

Not at the Maughan? Coffee shops all over the City of London will have special recycling bins throughout April. You can find them here!

If all this talk about 7 million wasted coffee cups made you want to do more than just recycle, it’s worth to bring your own cup. UNSDG #12And not just for the environment – it can save you money too! King’s Food will give you a free hot drink if you buy a KeepCup from them. If you already have one, you get 10p off your drink every time you use it. Starbucks will give you 25p off your drink if you bring your own cup, and Caffe Nero will give you double stamps for your loyalty card.

You can follow what is happening during the Square Mile Challenge by following Hubbub on Twitter, and keeping an eye on the hashtag #SquareMileChallenge.

The UK and the SDGs: A look back at the UKSSD conference

Earlier this month, the UK Stakeholders for Sustainable Development (UKSSD) held their annual conference in London. The theme this year was how to translate the UN Sustainable Development Goals (SDGs) into actions in the UK.

UNSDG #18The conference started with a keynote speech by Amanda MacKenzie OBE, who highlighted the importance of getting everyone involved. When the SDGs were unveiled, she ran a campaign to get word about them out there. One of the key messages of this was the importance of using simple language everyone understands. This is why she refers to the goals as Global Goals rather than SDGs, claiming the term SDGs “sounds like something you would see your doctor about”. By calling them the Global Goals and making them accessible, we should be able to take millions of small, simple actions, together adding up to significant change.

Prior to the event, key partners of the UKSSD sent an open letter to Prime Minister Theresa May, asking what the government is doing, and will do, to work towards the SDGs. Lord Bates, Minister of State for the Department for International Development, took to the stage to respond on behalf of the government. He claimed that with Brexit, the SDGs can provide an important framework for the UK to face outwards again.

One aspect that was highlighted several times throughout the day was that the SDGs do not only apply to the developing world. Dr Graham Long from the University of Newcastle did extensive research on how the UK is doing compared to the goals – with the conclusion that there is work to be done within the UK too. For example, many see Goal 1 (No poverty) as only applying to the developing world. However, Dr Long showed that over 15% of households live under what is considered the poverty line in the UK. Similarly Goal 2 (Zero hunger) is not only about the absence of hunger – it is also about the presence of good nutrition.

So how can we achieve the goals and targets associated with them?

UKSSD_RewireSmall

Dr Jake Reynolds presenting his plan to ‘rewire’ the economy

According to Dr Jake Reynolds from CISL, it is all about ‘rewiring’ the economy. At the moment, sustainable businesses face many challenges, and one could argue that the game is tilted against them. We need to change this to a system where sustainable businesses have the advantage. Dr Reynolds presented his 10-task plan to make this happen, calling to the government, business and the financial sector to implement changes.

Talking about how businesses can have an impact and implement changes, another session focussed on leadership within organisations. While we often talk about wanting change to happen, few of us make changes themselves, and even fewer are ready to lead change.

In the afternoon, John Elkington chaired a panel discussing ‘Transforming lives’. One main point from the discussion was the importance of having a positive message. Mike Barry from Marks & Spencer’s Plan A said that to achieve the SDGs, we need to get people excited about them. Trewin Restorick from Hubbub reinforced this, sharing some of the positive and fun campaigns the charity Hubbub has run over the last year. As they are our next-door neighbours at Somerset House, you might have noticed us sharing some of their great ideas (including #BrightFriday and the Square Mile Challenge we will be taking part in). Another idea that was mentioned during this panel debate was that of Doughnut Economics by Kate Raworth – if you have followed our Sustainability Week, you might have heard her speak at our successful Overpopulation vs Overconsumption debate.

Overall, the conference gave attending businesses a good insight into why the SDGs matter, both at home and abroad, as well as how they can support them by promoting them in their organisation. As was repeated many times during the conference, we need everyone involved if we want to stand a chance at achieving the SDGs – this includes government, business, and every single one of us.

20161010 Olivia's Personal Blog UNSDGs (photo in blog post)

Fairtrade Fortnight 2017

Fairtrade Fortnight will be taking place between Monday 27th February and Sunday 12th March. This year’s theme is ‘take a break’, encouraging people to take some time out to have a Fairtrade tea or coffee together (perhaps with some Fairtrade chocolate for those with a sweet tooth!).

chapters-2014-students

The aim of the fortnight period is to raise awareness of the plight of farmers outside of the Fairtrade system, who may be exploited in growing, processing and selling their products. The Fairtrade process aims to ensure people get paid a fair price for what they sell, and that they have safe working conditions. You can test your knowledge and find out more about Fairtrade in this quiz.

Events and Promotions

At King’s we’re supporting Fairtrade Fortnight with special offers on food and drink – including a half price brownie with any hot drink and (for those looking for a healthy option) and a half price banana with any salad purchased. Medsin have organised what promises to be an interesting event “The Flipside of Pancakes: Big Food, Food Systems + Global Health” on 16th March, 6-8pm in the Gordon Museum, Guy’s Campus.

 

Fairtrade-fortnight-2017-thumb

Why is Fairtrade Important?

Low prices paid to farmers can mean:
• They can only afford to feed their families one meal a day. This can lead to health problems for their children such as stunting.
• They can’t afford medical care and put off treatment their families really need.
• They don’t have enough money to send their children to school. Lack of money also means pressure for children to work.
• They can’t afford to invest in better farming. That means they can’t improve the quality of their crops and charge a higher price for them.

Fairtrade exists to change this, but needs more people to know why choosing Fairtrade really matters. We want them to understand that Fairtrade means farmers get a better deal for what they grow. This leads to a better and more stable income, and can help them break the cycle of poverty they are trapped in. But many companies are only buying a fraction of their crops as Fairtrade, and even more companies aren’t buying any Fairtrade at all. Not enough companies are doing it, not enough people are buying it and not enough farmers are benefiting from it. By supporting Fairtrade, you’ll be helping to solve these problems and give farmers a better life for them and their families.

Learn more about Fairtrade here and we hope you enjoy some Fairtrade food and drink over the coming fortnight, and beyond!


Richard Milburn, Sustainability Projects Assistant

King’s hosts global sustainability workshop

Last week saw King’s College London host members of the Global Consortium for Sustainability Outcomes (GCSO).

The GCSO is an organisation made up of 11 world-leading universities, including King’s, aiming to create solutions to global sustainability problems through research, development and capacity building. Combatting climate change and working towards the UN Sustainable Development Goals requires innovative new solutions, and universities are often where these solutions are made – by academics and students alike. While each university might be able to drive change locally on its own, coming together to simultaneously implement solutions across the world can take these ideas to the next level.

The GCSO Network of universities

The GCSO Network of universities (Source: GCSO website)

King’s is a founding member of the GCSO and represented through Chris Mottershead, Vice Principal (Research and Innovation) and member of the College Council. This demonstrates the University’s commitment to sustainability, not only through improvement of day-to-day operations, but also at a senior strategic level.

Within the GCSO, several topic groups were set up to develop projects. The group that met at King’s last week is aimed at sustainability solutions related to energy, water and waste, that can be scaled from university campuses to the wider urban and rural environments. Representatives of the following universities were present:

The aim of the three-day workshop was to agree on their first joint project. With each of the universities presenting their own project proposal, the workshop showed the variety of innovative sustainability solutions discussed around the globe.

GCSOMedium

The attendees of the GCSO workshop

Impressed with the quality of all proposals, the attendees of the workshop decided to combine aspects of each to develop a new, joint project – a toolkit to transform university campuses into ‘living labs’. In these living labs, academics, communities and other stakeholders come together to test new ideas and technologies. If the test proves to be successful, it can be replicated elsewhere. Any changes within the ‘living lab’ campuses will be monitored and evaluated using quantitative aand qualitative measures developed at the GCSO institutions. This way, universities can ensure that operations and users of buildings do not experience any negative impacts as a result of the “experiment”.

King’s has agreed to be one of several test sites for the first GCSO project, exploring energy-savings around hot water. If successful, this project could save 3-4% of the university’s annual CO₂ emissions, bringing King’s closer to its 43% reduction by 2020 target. Details on what exactly students and staff can expect from the project will be announced at a later stage, so look out for further information!

UNSDG #17

The GCSO links to SDG 11, 12 and 17

With the first one-year pilot project due to kick off in the next few months, we are hoping that this global collaboration will continue to deliver innovative solutions over the coming years. The workshop saw so many exciting proposals to improve sustainability, it is without doubt that this first GCSO project will not remain the only one.

More information on the GCSO can be found on the organisations website.

The GCSO projects links to UN Sustainable Development Goals 11 (Sustainable Cities and Communities), 12 (Responsible Consumption and Production) and 17 (Partnerships for the Goals). More on the Sustainable Development Goals here

A Visit to Veolia’s Recycling Facilities

by Wendela Schim van der Loeff

On Friday morning, the King’s Sustainability Team and its Champions visited Veolia’s Integrated Waste Management Facilities (IWMF) in Southwark. Veolia is our waste contractor who services all of Southwark and many other parts of London. Operating under a circular economy business principle, Veolia seeks to turn waste back into resources that power our homes and industry. Waste to landfill is removed from the waste process and replaced by recycling or energy from waste. In smart societies of the future, Veolia sees production and consumption going hand-in-hand and one person’s waste will become another’s resource. Its aim is to further incorporate sustainable thought into the waste process, where the resources sector can make a realistic 10% contribution to the UK’s 2027 carbon reduction targets, through the decarbonisation of energy and its circular economy.

Veolia_print

The Sustainability Team and Champions at IWMF

 Upon arrival at the Veolia site, the team was given an overview of the waste manager’s practices and operations within the waste and energy sectors, across London. Located in Southwark, this facility is able to process all of Southwark’s household waste and recyclables, helping to significantly improve recycling rates and reduce the impact that the borough’s waste has on the environment. The facility enables Veolia to divert the majority of Southwark’s waste away from landfill and provides energy to local social housing. We got to see the processes our recycles and general waste all go through as well as all the sustainability work Veolia does.

The facility comprises of 5 major areas:

  1. The Materials Recovery Facility (MRF) sorts recyclables collected from households.
  2. The Mechanical Biological Treatment (MBT) facility turns black bag waste into a fuel for energy recovery.
  3. The Reuse and Recycling Centre (RRC) supports waste prevention through a variety of reuse schemes.
  4. The Transfer Station (TS) provides a collection point for any materials that cannot be treated on site.
  5. The Recycling Discovery Centre (RDC) offers educational opportunities designed especially for primary school children.

Inside the IWMF. The materials are processed through disc screens, which separates resources.

Inside the IWMF. The materials are processed through disc screens, which separates resources.

 The Southwark treatment facility operates across a number of waste types. At the MRF, waste is split between cardboard, glass, juice cartons and more. 50% of recycled waste is sold to brokers in the UK and the other 50% is sold abroad.

The majority of King’s waste is taken for treatment by Veolia and it manages the majority of waste across London’s boroughs. How can King’s and its staff and students help mitigate waste from landfill and improve the value retained from waste, i.e. the recycling process?

– Those living in residences should be reminded what they can recycle (plastics, cardboard, glass, paper, tins, juice cartons). Batteries, clothing and electrical items can also be recycled at residences, but not in kitchen bins.

– During the sorting process, Veolia cannot take any risks with food contamination. This implies that when a pizza box is still intact and closed, it will not be recycled as there is a significant chance of it containing pizza leftovers. When you recycle your pizza boxes, make sure to flat pack them or take them apart.

– Remember that plastic carrier bags should not go in the recycling bin! They have to be picked out at the Materials Recovery Facility, as they could cause problems by getting stuck in the machinery. Drop them off at the designated plastic bag recycling point at your local supermarket instead.

Veolia_back_print

Reframing the problem to find a solution

Giving passengers free champagne could save railway £5 billion.

by Richard Milburn

The upgrade to the Eurostar services cost £6 billion to shave 30 minutes off the journey to Paris. But was there a better, cheaper way to solve the problem? In the TED talk below, advertising guru Rory Sutherland, suggests there was. For example, for 1% of that cost, free wifi could have been provided, so the journey became an extension of the office, reducing time pressures. Better still, by spending one billion pounds – still saving £5 billion – they could have employed the world’s top supermodels to walk up and down the train giving out free champagne, and (here’s the real irony) people would have asked the train to slow down.

This example highlights a fascinating approach to reframing problems that we face today (it also suggests some other options to put forward in the debate around HS2!) Can we take this ‘Champagne’ approach to sustainability challenges?

Some examples of different approaches already exist. The UK’s 5p bag tax, for example, has led to an 80% reduction in the use of plastic bags. Other initiatives were already in place to incentivise re-using bags; Sainsbury’s gave customers nectar points, for example. Yet it seems it was only when a charge was levied on bags that real change happened. This makes sense from a psychological perspective; we care more about money we might lose than that we might gain.

Overcoming the Cup Menace

Should such an approach be used for card coffee cups? A little known fact is that just 2% of coffee cups are recycled in the UK. Because of the wax lining inside of them, there are only two companies able to recycle them. This is an area where we need rapid change to reduce cup use, so perhaps it is time for a 10p cup tax? This would help to raise awareness about the damage wrought by these cups, change behaviour to encourage more people to carry keep-cups, and raise funds to support charitable initiatives or to enable better cup recycling.

In terms of sustainability messaging, it suggests new approaches are required to encouraging action on climate change. We need to talk more about solutions and solving problems that are tangible to more people. Developing electric cars to reduce poisonous fumes from motor vehicles that are damaging children is an argument that appeals to a wider audience than reducing carbon emissions, for example.

Do you have any ideas for ways to reframe sustainability problems? Let us know in the comments section below.

KCL Sustainability Veolia Trip

Group photo

Jessie Hardcastle, Jo Cassidy, Charles Pegg, Harry Warner, Beth Fuller, Richard Burgess

This Monday a group of King’s College Staff visited Veolia, our waste contractor who services all of Southwark. We got to see the processes our recyclables and general waste all go through (about 20,000KG each week) as well as all the sustainability work Veolia does.

Landfill Waste

If all the recyclables and general waste Veolia received went to landfill that would be the equivalent to 15,000 tonnes of CO2 each year but one of their main accomplishments is their lack of landfill waste. All general waste they receive are transferred to the SELCHPs (South-East London Combined Heat and Power) incinerator and produce heat and power (saving up to 8,000 tonnes of CO2 each year). Similarly other waste this yields has been used to produce steel and limestone to fill mine shafts.

Biodiversity Projects

To support local biodiversity Veolia has several schemes for wildlife. Birds, bats and beetles are all accommodated for with roosting boxes while on the flora end over 100 trees and 10,000 shrubs have been planted. Serum mats also provide an artificial, green roof habitat over the building’s rooftop.

Building Sustainability

The Southwark Integrated Waste Management Facility was built with sustainability in mind. 25% of the materials in its construction came were from recycled sources and its rooftop solar panels provide 20% of the buildings energy requirements. Meanwhile grey water is used for car washing and toilets in the resource centre while smart taps limit any fresh water use.

Education

The Veolia plant also does plenty to educate local members of community. They hold regular site tours to those interested but they put notable effort in appealing to primary schools to engage with young children about the importance of recycling properly.

While we can always improve our waste management systems (only a third of what Veolia receives is put in recycling bins) it is good to see our partners at Veolia attempting to improve the sustainability on their end.

 

 


Charles Pegg, Sustainability Projects Assistant
veolialogo

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