It’s Week 3 of ‘Meet Estates and Facilities’ and today brings us to Vicki, the Fit for King’s manager at King’s, who also works within the training team.
Fit for King’s is a programme that aims to help King’s ‘provide a world class service for a world class university’. It is a customer service cultural change programme, which includes 10, hour long training sessions based around the Fit For King’s commitments that all Estates staff take over their first year at King’s. Vicki’s main role is to ensure that all staff across all the campuses are kept up to date with Fit for King’s. Vicki is also a Fit for King’s trainer and organises and develops the sessions throughout the year.
Within Fit for King’s there is an award scheme which recognises those that have shown commitment to the Fit for King’s commitments. For this, members of staff are awarded vouchers and all invited to attend the annual awards at which someone is selected for an overall Fit for King’s award.
Fit For King’s also provides a mentoring scheme for its staff in Estates. Staff can either apply to be mentors and mentees, with the opportunity to work towards helping staff members plan for the future and develop their current role. This is a great way to link people within Estates together and this year there are 27 mentees and 14 mentors.
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ithin Fit for King’s there are multiple ways in which it links to sustainability. Firstly each team (Estates teams for example Capital House or Guy’s estates team), produce a termly plan which address PPP: people, processes and premises. Each team come up with one thing that they are going to do in order to improve each of these Ps. Last term, Guy’s Estates work on premises saw the addition of the new recycle bins within Guy’s Quad. This term, Capital House team are looking at removing all under desk bins and improving signage for recycling.
Fit for King’s also runs an Induction session for all new staff to King’s. Within this the Sustainability team have a slot in which they can introduce the team to everyone and share our sustainable values.
Finally, we also have one of our members from the Sustainability team (Ann) who is a Fit for King’s trainer, ensure that a face of sustainability is seen by most estates staff and also she is given the opportunity to help develop training sessions and embed sustainability further into the programme.
